Unable to Connect to Street Invoice

Troubleshooting Connection and Loading Issues

If the app isn’t loading, invoices won’t open, or actions like printing or sharing aren’t working, it’s usually related to connectivity or a temporary service issue. Here are the most common causes and what you can do to fix them.

Common symptoms

You may be experiencing one or more of the following:

Invoices won’t open or get stuck loading
The app shows a message that it can’t connect
Sharing or printing an invoice fails
The app appears frozen or stopped working
You see a temporary service error such as Error 503

These issues are often short‑lived and can usually be resolved with the steps below.

Step 1: Check your internet connection

The app requires an active internet connection to load invoices, send emails, and print.

Please check:

Wi‑Fi or cellular data is turned on
You can load another app or website on the same device
You’re not in Low Data Mode or Airplane Mode

If you’re on Wi‑Fi, try switching to cellular data (or vice versa) and reopen the app.

Step 2: Try again in a few minutes

Occasionally, there can be brief connectivity interruptions. When this happens, the app may be unable to load data or complete actions for a short period of time.

If the issue started suddenly and everything was working before:

Wait a few minutes
Reopen the app
Try the action again

Most temporary outages resolve quickly.

Step 3: Restart your device

Restarting your phone or tablet can clear background issues affecting connectivity or printing.

After restarting:

Open the app
Try loading an invoice or sending it again

Step 4: Make sure the app is up to date

Using an older version of the app can sometimes cause loading or connection problems.

Open the App Store or Play Store
Check for updates
Install the latest version if available

Printing issues

If invoices load correctly but won’t print:

Confirm your printer is powered on and connected
Make sure your device and printer are on the same network
Try printing from another app to verify the printer is working

Still not working?

If the app continues to not load, won’t connect, or actions like sending and printing fail after trying the steps above, please contact support.

When you write to us, it helps to include:

What you were trying to do (open, send, or print an invoice)
Any message shown in the app
Whether you’re on Wi‑Fi or cellular data
Your device type and operating system

We’re happy to help and will work with you to get things running again.